Service Desk Administrator job with EDINBURGH NAPIER … – Times Higher Education

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Job title: Service Desk Administrator – Full Time, Permanent
Job reference: 0000218548
Date posted: 05/01/2023
Application closing date: 29/01/2023
Salary: £23,144 – £27,131 per annum (Grade 3)
Package: Excellent Benefits Package
Contractual hours: 36.25
Basis: Full Time
Job description
We are looking for a Property & Facilities Service Desk Administrator to join our team to play a critical role in providing comprehensive administrative support service to Property and Facilities.
The Property & Facilities Department delivers an excellent customer experience to over 1,500 staff and nearly 19,000 students.  The Department’s focus is on managing the University’s key facilities, including Estates and Buildings, Energy and Sustainability, Security, Cleaning, Logistics, Print and Document Services, Sports Centre, Catering, Conference and Events and Student Accommodation.
The role
You will support the University in delivering our Strategy and Corporate Plan by providing a professional, proactive first line of contact, both internally and externally for the department.
You will operate broadly, interchangeably and flexibly as requirements demand, in order to deliver an efficient and resilient service to the department. You will support our staff and students with Service Desk request logging, the purchasing of goods and services on behalf of maintenance team/wider department and any other administration duties as required.
You will have access to the Planon facilities management system, allowing you to support our staff and students in recording faults and maintenance requests, and updating work orders and costs until completion.
This role provides you with the opportunity to work closely with other relevant staff to ensure all department activities and priorities are supported coherently and appropriately to meet the University strategy.
Who we are looking for
If you are interested in this exciting opportunity, click here to view our full role profile.
Benefits we offer 
Salary: £23,144 – £27,131 per annum (Grade 3)
In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts.
For more information about our wide range of benefits, please click here.
Additional Information 
Application closing date: 29 January 2023
Interview date: 8 / 9 February 
Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status. Please see here for more information.
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